Refund, Replacement, and Cancellation Policy

At www.arvikacropscience.com, the official platform of Arvika crop science, we are dedicated to delivering agricultural products and services with honesty, transparency, and farmer-first ethics. As a company working directly with farmers across India, we understand the importance of clarity in every step of the process — from placing an order to final delivery.

We have designed the following policy to set the right expectations for order cancellations, refunds, and product-related concerns. We aim to resolve genuine problems in a supportive manner while also maintaining the integrity of our supply chain operations.

1. Order cancellation

You can request to cancel your order within 24 hours from the time of placing the order. Please note that we process orders promptly, and once order is dispatched, it cannot be cancelled.

2. Refund Policy

We follow a no refund policy once the order is successfully dispatched. Due to the nature of our products—fertilizers, pesticides, herbicides, and agricultural inputs—it is crucial that we ensure safety, product integrity, and regulatory compliance. Once these products leave our warehouse, they cannot be taken back or resold due to storage and handling sensitivity.

Therefore, we do not offer refunds on any order, except in special cases where our internal team deems it appropriate after evaluating a complaint.

3. Return & Replacement Policy

We do not accept product returns, as all sales are considered final. However, customer satisfaction is important to us, and we recognize that rare instances of issues may arise. In such cases, our resolution process is as follows:

  • If the product received is damaged, defective, leaking, broken, expired, or if there is a genuine issue with the quality, we request the customer to contact us within 48 hours of receiving the product.
  • The customer must share supporting photos, videos, and a brief description of the issue through WhatsApp or email.
  • After verification, our support team will speak directly with the customer, investigate the situation, and offer a suitable solution or replacement, if applicable.

4. Important Considerations

  • Products once opened, used, or partially consumed will not be eligible for replacement under any condition.
  • We do not accept claims made after 48 hoursof delivery, as it becomes difficult to verify the condition post-delivery.
  • This policy is created to protect both our customers and our operational integrityas an agriculture-centric company.
  • Customers are advised to inspect the packaging and contents immediately upon delivery.

5. Communication and Support

We believe in open communication. For any concerns, clarifications, or grievances related to order cancellation, delivery, or product satisfaction, you can contact our team directly through the following channels:

Email: arvikasales@gmail.com

Website: www.arvikacropscience.com

Our team is committed to resolving all genuine issues with respect, responsibility, and fairness.